Justin Savage
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Tell us about your family
Justin has been happily married to his wife, Jessica, for a decade. They share the joy of parenting four wonderful children. Their furry companions include an Australian Cattle Dog named Cinderella and a long-haired black cat named Wayne.
What do you enjoy doing outside of work?
Justin finds joy in various activities outside of work. He loves attending his children’s sporting events and activities, catching live concerts, hitting the golf course, knocking down pins at the bowling alley, and exploring scenic routes on his bicycle.
If you could have any animal as a pet, exotic or mythical, what would it be?
A Capybara! These cuddly behemoths are the rockstars of the animal kingdom! Oversized Guinea pigs with a chill vibe. Their laid-back charm is so influential, even stressed-out squirrels stop for a spa day in their presence!
Favorite unusual pizza combination (not pepperoni, etc):
Pear & Gorgonzola. The fantastic fusion of sweet and savory flavors creates an amazing culinary experience!
How do you sprinkle magic into client service?
Justin’s approach to client service is rooted in treating everyone like family. With genuine care and empathy, he endeavors to understand their needs, concerns, and aspirations. By offering education and personalized suggestions, he aims to provide clients with the best possible guidance and support.
Melissa Williams
Learn More About Melissa
Tell us about your family
My family is a delightful mix of humans and pets! There’s me and my husband, Luke, along with our trio of charming greyhounds—Petey, Amiee, and Minnie. We also have two cats, Cooper and Izzy, and a lively aquarium filled with fish and snails. Our home is always bustling with energy and love from our diverse animal family.
What do you enjoy doing outside of work?
Outside of work, I immerse myself in gardening, transforming our outdoor space into a blooming paradise. Reading is another passion of mine; I love losing myself in a good book. Of course, spending time with our greyhounds, whether we’re out for a walk or just lounging at home, is a cherished part of my day.
If you could have any animal as a pet, exotic or mythical, what would it be?
If I could have any animal as a pet, I would undoubtedly choose the racing snail from The NeverEnding Story. Imagine having a sleek, speedy snail companion who could zoom around with astonishing agility, defying expectations and turning heads wherever we go! With its adventurous spirit and unmatched determination, the racing snail would bring excitement and wonder to every moment, transforming the ordinary into the extraordinary. Plus, who wouldn’t want a pet that’s both swift and shell-tastically stylish?
Favorite unusual pizza combination
My favorite unusual pizza combination is simple yet delicious: fresh tomato, mozzarella, and basil. It’s a classic, vibrant mix that never fails to delight the taste buds.
How do you sprinkle magic into client service?
I sprinkle magic into client service by truly listening and taking the time to get to know each person. It’s more than just addressing their needs; it’s about understanding their stories, interests, and what they value most. This personalized approach helps me build meaningful connections, ensuring every client feels valued and heard.
Frank Shanley
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Tell us about your family
My wonderful wife, Makenna, and I share our home with four delightful cats—Toast, Dog, Bailey, and Pinecone—and our beloved horse, Hunter! We got married in September 2023 and bought our first house in April 2024.
What do you enjoy doing outside of work?
I am a die-hard Detroit sports fan! From the Pistons and Red Wings to the Tigers and, my absolute favorite, the Lions. My Sundays are dedicated to watching the Lions, and lately, I’ve been thrilled with their performances. Outside of work, you’ll find me either cheering on my favorite teams or spending quality time with my wife playing video games or diving into a good book.
What’s your favorite cheesy movie or guilty pleasure TV show?
My all-time favorite movie is the original Space Jam, featuring the Looney Tunes and Michael Jordan. From the acting to the soundtrack, it’s a top 5 movie of all time for me!
Favorite unusual pizza combination
The most unusual yet delicious pizza combination I enjoy features a BBQ sauce base topped with bacon, jalapeños, feta cheese, and pineapple.
How do you sprinkle magic into client service?
I sprinkle magic into client service by treating every client call as if it’s the only one I have that day. I ensure each client receives my complete and undivided attention because that’s what they deserve when they reach out to Peninsula Insurance!
Kaye Salamanca
Learn More About Kaye
Tell us about your family
I am the proud product of a single-parent household, raised solely by my incredible mom. Now, I’m a happy wife and the mother of three wonderful children.
What hobbies do you have?
I absolutely love both eating and cooking, which I think balances everything out perfectly! Experimenting with new recipes and preparing delicious meals at home brings me immense joy. There’s nothing quite like seeing my loved ones savor the food I’ve made—it always warms my heart.
What’s your favorite book/author/song?
My favorite book is “Living, Loving & Learning” by Leo Buscaglia. I first read it in college, and it profoundly impacted me, inspiring me to become a better person. The book emphasizes the importance of love, trust, and compassion in a world that can often seem harsh. It serves as a beautiful reminder to return to our senses and strive to be the best version of ourselves.
Favorite unusual pizza combination
California Maki Pizza is my top pick! It’s an unconventional twist that combines my love for sushi and pizza into one delightful dish.
How do you sprinkle magic into client service?
I sprinkle magic into client service through a blend of personalized attention, proactive communication, and a dash of creativity. I take the time to truly understand each client’s unique needs and goals, tailoring my approach to fit their specific requirements. By staying proactive and maintaining open lines of communication, I ensure clients feel heard, valued, and engaged throughout our collaboration. Additionally, I enjoy incorporating creative solutions to exceed expectations and deliver outstanding results. My ultimate goal is to leave clients not just satisfied, but genuinely delighted with their experience and the outcomes we achieve together.
Cathy Hutamares
Learn More About Cathy
Tell us about your family
I’m the youngest of three siblings, with a brother and a sister. While our father worked abroad, we maintained constant communication, ensuring a strong bond despite the distance. Interestingly, our family tradition includes naming every new pet “Crystal,” adding a touch of familiarity and warmth to our furry companions.
What do you enjoy doing outside of work?
Living in the bustling city, I relish escaping on out-of-town trips with friends or family, indulging in quality time spent exploring new places and creating cherished memories together.
What’s your favorite cheesy movie or guilty pleasure TV show?
I’d love to have dinner with Detective Conan. There’s an intriguing mystery surrounding his past—specifically, I’m curious if he ever unraveled the enigma of his childhood sinking incident and managed to outsmart the gang. Unfortunately, I’ve yet to watch all the episodes to uncover the answers!
Favorite unusual pizza combination
While I tend to stick to more traditional fare, I’ve been tempted to venture into the world of vegetable pizza. Though uncertain if it will become a new favorite, I’m open to giving it a try—perhaps just a cautious bite for starters!
How do you sprinkle magic into client service?
I believe in tuning into the subtle cues of a client’s tone of voice to tailor my approach accordingly. If met with a friendly and accommodating demeanor, I respond with a touch of cheerfulness. Conversely, if the client sounds more formal or discontented, I adopt a respectful and empathetic tone, ensuring each interaction is personalized and attuned to their needs.
Amiel Manuel
Learn More About Amiel
Tell us about your family:
We have a cozy family—my wife and I have been together for six wonderful years, and we share our home with our adorable dog, Maxwell.
What do you enjoy doing outside of work?
Outside of work, I enjoy a variety of activities that keep me both entertained and active. I love playing online games on both my PC and phone, which provides a fun escape and a chance to challenge myself. Road trips are another favorite pastime; there’s nothing quite like exploring new places and enjoying the open road. Karaoke sessions are always a blast, allowing me to sing my heart out to my favorite tunes. I also enjoy the strategic challenge of billiards, as well as staying active with badminton and table tennis. These hobbies offer a great mix of relaxation, adventure, and friendly competition.
What’s your favorite board game and why?
Chess is my all-time favorite board game. It holds a special place in my heart because my dad taught me how to play when I was a kid. We still enjoy playing together, making it a cherished tradition.
Favorite unusual pizza combination:
Hawaiian pizza is my go-to! The blend of sweet pineapple and savory ham creates a unique and delicious flavor combination that I love.
How do you sprinkle magic into client service?
I bring a touch of magic to client service through attentiveness, empathy, and precision. By deeply understanding their needs, responding promptly and respectfully, and providing tailored solutions, I aim to create a positive and supportive experience. It’s all about exceeding expectations, building trust, and ensuring client satisfaction.
